Refund policy

Refund Policy

At VitaVita, we prioritize your satisfaction. If you are not entirely happy with your purchase, we're here to help.

Eligibility for Refunds:

• Products must be returned within 30 days of purchase.
• Items must be unopened, unused, and in the original packaging.
• Proof of purchase is required.

Non-Refundable Items:

• Sale items
• Gift cards
• Opened or used products

Refund Process:

• Contact our customer support team to initiate a return.
• Once we receive the returned item, we will inspect it and notify you of the status.
• If approved, a refund will be processed to your original method of payment within 7-10 business days.

Exchanges:

• We only replace items if they are defective or damaged. If you need an exchange, please contact us.

Shipping Costs:

• Shipping costs are non-refundable.
• Customers are responsible for return shipping costs unless the return is due to an error on our part.

Late or Missing Refunds:

• If you haven’t received a refund, check your bank account, contact your credit card company, or your bank as processing time may vary.
• If you've done all of this and still haven't received your refund, please contact us.

For further questions or concerns, please reach out to our customer support team at info@vitavitavitamins.com